In the course of a user / subscriber / visitor accessing / visiting / using the website [www.btlzone.in] and buyer app mobile application (together hereinafter referred to as the “Website") and its related sites, services, tools, and software, M/s Hindsol Software Private Limited, a company incorporated under Companies Act, 2013 having its registered office at Babatpur, Varanasi - 221006, Uttar Pradesh, India (hereinafter referred to as “Company”), may become privy to the personal information of the user / subscribers, including information that is of a confidential nature.

This Privacy Policy is an integral part of the Terms of Use as mentioned on the Website. This Privacy Policy is incorporated into the Terms of Use by reference.

We value the trust you place in us. That's why we insist upon the highest standards for secure communication and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

The Privacy Policy specified herein is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting the Website and / or using its related sites, services, tools and software you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access the Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal and non-personal information in accordance with this Privacy Policy.

The Company has taken all reasonable measures to protect the confidentiality of the personal information and its transmission through the internet and it shall not be held liable for disclosure of the confidential information when in accordance with this Privacy Policy or in terms of the agreements, if applicable.

This Privacy Policy is an integral part of the Terms of Use as mentioned on the Website. This Privacy Policy is incorporated into the Terms of Use by reference.

The Privacy Policy specified herein is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting the Website and / or using its related sites, services, tools, and software you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access the Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal and non-personal information in accordance with this Privacy Policy.

Privacy Principles

To preserve the confidentiality of all information you provide to us, the Company maintains the privacy principles mentioned hereinafter:

The Company has policies and procedures concerning the collection, storage use, and security of your information that will help protect your privacy. This Policy endeavors to help us serve you while maintaining strict privacy and security standards.

1. Types of Information Collected

The Company collects several types of information, which is primarily used to serve you better and maintain authenticity of services and offerings by identifying you. Details of such information (collectively called “Information”) are as follows:

Personal Information: Information that can uniquely identify or contact you, including but not limited to:
- Your name
- Your address
- Your telephone number
- Your e-mail address or other contact information
- Your date of birth
- Your gender
- Information regarding your transactions on the Website
- Your financial information such as bank account information, credit card, debit card, or other payment instrument details
- Internet Protocol address
- Identification code of your communication device which you use to access the Website or otherwise deal with the Company
- Any other information that you provide during your registration process, if any, on the Website
Non-Personal Information: The Company may also collect information other than Personal Information from You through the Website when You visit and / or use the Website.

Types of Information Collected

Such information may be stored in server logs. This Non-Personal Information would not assist the Company in identifying you personally.

Computer-identification information obtained from "cookies," sent to your browser from a web server cookie stored on your hard drive
An IP address, assigned to the computer which you use
The domain server through which you access our service
The type of computer you're using
The type of web browser you're using

Account Information

You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or termination of your account.

Surveys

The Company may email you or post various surveys on the Website. These surveys may request demographic information, such as age, gender, familiarity with the Website, interests, and feedback on services and offerings.

Customer Service Communications Information

The Company may collect Personal Information, Non-Personal, or Other Information when you post or submit comments, questions, complaints, or suggestions regarding products, services, and offerings.

Other Information

The Company also collects information regarding your usage of the Website and services (“Other Information”). Examples include:

Pattern of use of the Website by you
Pages visited
Posts/comments made on any page of the Website

Mode of Collection of Information

When you use the Website, we collect and store your Information which is provided by you from time to time. Our primary goal is to provide you a safe, efficient, smooth, and customized experience. We collect personal information from you that we consider necessary for achieving this purpose.

You can browse the Website without telling us who you are or revealing any Personal Information about yourself.
Once you give us your Personal Information, you are not anonymous to us.
We may collect Non-Personal Information just by you browsing the site.
When collecting personal information, we indicate which fields are required and which are optional.

User Behaviour Data

Upon your behavior on the Website, we use this information to perform internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis.

This information may include:

The URL you came from (whether this URL is on our website/app or not)
The URL you visit next (whether this URL is on the Website or not)
Your computer browser information
Your IP address

Personal Information from Third Parties

We may receive Personal information about you from third parties, such as social media services, commercially available sources, and business partners.

If you access the Website through a social media service or connect a service to a social media service, the information we collect may include:

Your username associated with that social media service
Information or content shared by the social media service, such as your profile picture or email address
Information you have made public on the social media service

When you interact with the Website via social media services, you are authorizing the Company to collect and store such information in accordance with this Privacy Policy.

Cookies

We use data collection devices such as "cookies" on certain pages of the Website to help analyze web page flow, measure promotional effectiveness, and enhance user experience. Cookies are also used to:

Allow you to log in without entering your password repeatedly during a session
Provide content targeted to your interests
Enhance trust and safety features

Most cookies are "session cookies" that are deleted at the end of a session. You can decline cookies if permitted by your browser, but certain features may not function properly. Some third parties may place cookies, and we cannot control their use.

Buying Behavior

If you choose to make a purchase on the Website, we collect information about your buying behavior. This includes:

Billing address
Credit / debit card number
Credit / debit card expiration date
Other payment instrument details
Tracking information related to cheques or money orders

Message Boards & Feedback

If you choose to post messages on our message boards, chat rooms, or other communication areas, we collect the information you provide. This data is retained as necessary to:

Resolve disputes
Provide customer support
Troubleshoot problems as permitted by law

Personal Correspondence

If you send us personal correspondence such as emails or letters, or if other users or third parties send correspondence regarding your activities, we may collect this information.

When you perform postings on our website, we may collect such information into a file specific to you.

We use your contact information to send you offers based on your previous orders and your interests.

Use of Information

The Company may also collect information other than Personal Information. We will automatically receive and collect certain anonymous information about your activity and patterns on our website.

The Company undertakes not to disclose (includes selling, sharing, and renting) Personal Information collected by the Company at any time to any third party without your consent except in accordance with this Privacy Policy. However, the Company reserves the right to disclose information in good faith:

if required by law or any authority;
to protect and defend the rights and interests of the Company, employees, agents, other users, or the general public;
to enforce Terms of Use and other policies of the Company;
to address concerns raised by a third party.

The Company uses personal information to provide products, services, and offerings. If the Company uses your personal information to market to you, we will provide you the ability to opt-out of such uses.

We use personal information to resolve disputes, troubleshoot problems, promote a safe service, collect money, measure consumer interest, inform you about offline/online offers, customize your experience, and detect fraud or criminal activity.

Demographic Data and Tracking

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on the website.

We identify and use your IP address to help diagnose server problems, administer the website, and gather broad demographic information.

We may occasionally ask you to complete optional online surveys. These surveys may request contact and demographic information, such as zip codes, age, or income level. This data helps tailor your experience and display content you might be interested in.

Sharing Information

Information collected can be used by the Company within the company or by its affiliates, contractors, or agents for analysis and determination of statistics, demand, supply, usage patterns, and other related metrics.

We may share personal information with other corporate entities and affiliates to help detect and prevent identity theft, fraud, and other acts. Additionally, this allows correlating multiple accounts to avoid service abuse and enables joint or co-branded services at your request.

1. HTML and CSS Banakr

Where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

2. Links to other websites

The Website may carry links to other websites. Your use of and activity at such other websites are at your own risk and the Company takes no responsibility regarding Information dissipated by you at such websites.

3. Data Security

The Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.
Your Information will primarily be stored in electronic form, however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than Republic of India but under compliance with applicable laws. Third parties may process your data in compliance with reasonable security standards.

4. Obligations of Visitors/Customers/Users

To help the Company protect Information, the visitors/customers/users are required to maintain the privy of Information, ensure the strength of password by using a combination of alphabets, numbers and special characters, and keep changing the password on a regular basis. Visitors/customers/users are prohibited from communicating information provided by the Company to a third party unless required by law or in compliance with agreements entered between visitors/customers/users and the Company.

5. Disclaimer as to Loss

Although the Company has ensured the security of Personal Information collected, considering the open nature of the Internet, such Information may be accessed by unauthorized entities/software/codes (“Hackers”). The Company assumes no liability whatsoever with respect to access of Information by Hackers.

6. Sale, Merger of the Company

Information collected by the Company is considered to be a trade secret of the Company. As the owner of such trade secret, the Company has the right to disclose or sell the Information as an asset of the Company during any sale or merger.

7. Your Consent

By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.

8. Changes to this Policy

The Company reserves the right to amend this Policy from time to time as required or in pursuance of changes in relevant laws. If we decide to change our privacy policy, we will post those changes on this page so that you are always informed.

1. Information Collection and Use

We are always aware of what information we collect, how we use it, and under what circumstances we disclose it. However, any substantial change to the Policy would be communicated to you through the Website or through email as provided by you on the Website.

2. Grievance

In case of any grievance, in respect of the Privacy Policy, the Company may be contacted from Mon to Sat (10:00 to 17:00) at the following coordinates:

Email: info@hindsol.com
Phone: 0542 2971879
Address: No. #1, Siswan, Babatpur Varanasi, Uttar Pradesh, India 221006